Shipment Policy for Lili Baby Planet

Effective Date: December 26, 2024

At Lili Baby Planet, we strive to provide you with the best shopping experience when purchasing our premium newborn products. Please read our shipment policy carefully to understand how we handle your orders and deliveries.

1. Shipping Timeframe:
We process and ship orders within 2-3 business days from the time your order is placed, excluding weekends and holidays. Depending on your location, your order should arrive within 5-7 business days for domestic shipments within the United States. International shipments may take longer, depending on customs and location.

2. Shipping Costs:
Shipping costs are calculated at checkout based on your shipping address and the weight of your order. We offer various shipping options, including standard, expedited, and express delivery, to suit your needs.

3. Order Tracking:
Once your order has been shipped, we will send you an email with tracking information so you can monitor the progress of your shipment.

4. Shipping to P.O. Boxes & APO/FPO Addresses:
We do accept orders to P.O. Boxes, as well as APO and FPO addresses. Please note that these shipments may take longer to process.

5. International Shipping:
We offer international shipping to select countries. Please note that customers are responsible for any customs duties, taxes, or fees that may apply when the order reaches the destination country.

6. Address Accuracy:
To ensure timely delivery, please verify that your shipping address is correct before completing your order. We cannot be responsible for delayed or undelivered packages due to incorrect or incomplete addresses.

7. Shipping Delays:
While we strive to meet our shipping estimates, please note that shipping delays may occur due to unforeseen circumstances such as weather, carrier delays, or high order volumes during peak seasons.

8. Damaged or Lost Shipments:
In the rare event that your shipment is lost or damaged during transit, please contact us within 7 days of receiving the tracking notification. We will assist you in resolving the issue, either by sending a replacement or offering a refund.

If you have any questions or need further assistance with your order, please don’t hesitate to reach out to our customer support team at:
Phone: (563) 886-3654
Email: info@lilibabyplanet.com

Thank you for choosing Lili Baby Planet!