Refund and Returns Policy

Effective Date: December 26, 2024

At Lili Baby Planet, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with your order, we offer a clear and straightforward Refund and Returns Policy to make the return process as easy as possible.

1. Returns

If you are not completely satisfied with your purchase, you may return the items within 30 days from the date of delivery for a full refund or exchange, subject to the conditions below.

Eligibility for Returns:

  • Items must be unused, in their original condition, and in the original packaging.
  • Items must be returned with the receipt or proof of purchase.
  • For hygiene reasons, we are unable to accept returns on certain products, such as opened baby clothing, personalized items, or items marked as final sale.

2. Non-Returnable Items

The following items are non-returnable:

  • Opened baby clothing or accessories
  • Personalized or custom-made items
  • Gift cards
  • Clearance items or items marked as “final sale”

If you have any questions about whether an item qualifies for a return, please feel free to contact us at info@lilibabyplanet.com.

3. Refunds

Once we receive your return and verify that it meets our return conditions, we will process your refund within 7-10 business days. The refund will be issued to your original payment method, and it may take additional time for your bank or credit card company to process the transaction.

Please note: Shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

4. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact us at info@lilibabyplanet.com to request an exchange. You may be asked to return the original item before we process the exchange.

5. How to Return an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to us via email at info@lilibabyplanet.com within 30 days of receiving your order to request a return authorization.
  2. Prepare Your Return: Once your return request is approved, carefully package the item in its original condition and packaging, along with a copy of your receipt or proof of purchase.
  3. Ship the Return: Return the item to the following address:
    • Lili Baby Planet
    • 805 Lemon St, Tipton, Iowa (IA), 52772, United States
    • Please note: You are responsible for the return shipping costs unless the return is due to an error on our part.

We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure they are returned safely.

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@lilibabyplanet.com. We will resolve the issue by sending a replacement, offering a refund, or processing an exchange at no additional cost to you.

7. Cancellation Policy

If you wish to cancel your order before it is shipped, please contact us as soon as possible at info@lilibabyplanet.com. Once the order has been processed or shipped, we may not be able to cancel it, but you can still return the item once it arrives.

8. International Returns

For international orders, please note that return shipping fees will be the responsibility of the customer, and we recommend using a trackable service for returns. Refunds for international orders will be issued in the currency of the original payment method, and any applicable customs or duties charges are non-refundable.

9. Contact Us

If you have any questions regarding our Refund and Returns Policy, or need assistance with a return or exchange, please do not hesitate to reach out to us: